Contact Us

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

* Order Date:

Product information and Issues

* Please Select:

Once you have placed your order, we try to turn this around within 72 business hours – This does not include weekends – and as we are based in Sydney you have to allow enough time for Australia Post to do their thing – Shipping times vary depending on the time of year, due to holidays. A shipping notification will be sent to the e-mail address that you provided, so check your spam files, as sometime due to your settings they can end up here.

* Product Name:

* Description

* Please upload photo

Enter the code in the box below:


Can I add to my order?
– No, Sorry shipping is calculated on weight at checkout and once placed the order goes to the warehouse for picking where the Glitter Fairies have no means to change your order.

How long does it take for you to ship an order?
- Normally we say turnaround is 72 business hours, but this can be a little longer depending on how many orders have come in that week and busy periods like Christmas. We don’t work or include weekend in our calculations.

I have ordered a Bath Bomb X-Press how long will this take?
– Normally we say 3-4 weeks, but this can be shorter or longer depending on international freight as these items come from America.

Can I return an item due to change of mind?
– Sorry no, as our products are cosmetic in nature and for health reasons, we can only accept back damaged or faulty items.

Do you express ship?
– No, we don’t have an express option written into our Australia Post contract

Can I collect from your store?
– Yes, select the collection option at checkout and we will inform you once your item is ready for collection at our Rydalmere location

Do you offer Afterpay?
– Yes, we have a separate site