Due to the COVID-19 pandemic the postal services have been hugely impacted both internationally and domestically. Also, there is a global shortage of raw materials and things just don’t seem to be getting any better with the supply chain.
Bath Bomb World® is a small company employing 5 members of staff, who are working as fast as they can to turn around the orders, in a very stressful environment, wearing masks and socially distancing in line with our government's advice. This means, due to the size of our facility, we are unable to employ more people to help us with the backlog.
We also do not have administrators that are able to answer every question that you have at the moment, so this means when your order is shipped you will receive a confirmation e-mail. We cannot answer hundreds of questions regarding where orders currently sit, as we are all hands to the deck packing goods.
The current turnaround time for orders is 7 working days and then you must allow Australia Post to do their thing, remembering that we are in Sydney and you could be anywhere in the country.
Orders cannot be added to once placed, so please be sure you have everything you need for the checkout process.
Due to the latest COVID outbreaks around Sydney we have disabled the collection from warehouse option, which will be reinstated at a future date.
If we have any items that are out of stock one of our team will be in touch with you, so please make sure you have a valid phone number attached to your order.
Lastly, we do not tolerate abuse towards our staff or management team, be it verbally or in writing - We are people doing the very best we can to serve you in these very difficult times
Thank you for your patience
Andy Arnfield-Jones Director